FREQUENTLY ASKED QUESTIONS
HAVE A QUESTION?
1. How do I get a quote?
- The price of the item will be current on the web site.
- We can issue a firm written quote with the product code of the item and decoration details.
2. How do I start the order?
- We require our quotation form to be signed or an official company order to be issued to commence the order.
- Customer artwork needs to be issued in the correct format and with all print colour details.
3. I want to change my order?
- Orders can be changed after an order confirmation and before the artwork approval is signed.
- Once artwork approval has been signed, then costs will be been incurred and charges and the amount will need to be reimbursed.
4. Set-up Cost?
- This is a one-off fixed fee which covers preparation ready to commence decoration.
- This fee is included in the total cost.
- If the order is repeated a reduced cost is included if the logo details are the same as the original order.
5. What does total cost include?
- We include the cost of the product and decoration logo onto the product.
- We include set-up decoration cost
- We exclude Freight and Artwork costs
6. Payment Terms?
- For new orders, we ask for a 30% deposit and balance payable when the goods are ready for delivery.
7. Price on Website?
- We use a standard decoration approach for products on the web site
- Additional items include GST, Delivery costs and additional decoration fees such as extra printing and this is quoted separately.
- Always an additional fee of 10% to any quoted price
9. Is decorated Logo included?
- We include the standard recommended decoration for every product.
- We will offer alternative options for decoration as required and this will involve a special quotation.
10. Product Samples?
- Depending on the sample request cost range from (Free of Charge to list price on web site plus cost of freight.
- Samples a paid for in advance depending on the value involved
- The general approach is for the customer to supply the artwork as an EPS illustrator file that is ready for decoration.
- We can assist in preparation of artwork if it cannot be provided and there is a fee depending the amount of time required.
- 15 Minutes is $35.00
- 30 Minutes is $60.00
- 60 Minutes is $100.00
12. Artwork Approval?
- This is an official document that is presented on all orders and is required to be signed prior to commencement production of the order.
- The artwork approval form will have all the order details, sizes and a diagram of the product showing the logo for decoration that requires customer approval.