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OUR ORDER PROCESS

ORDERING PROCESS

OUR ORDER PROCESS

How do we start the order?

  • Send your order confirmation our quotation by email to commence the order Order by phone.
  • Simply, sign our quotation for, e-mail your official company purchase order from the details we have supplied.

Details on order confirmation

  • Item you require
  • Colour
  • Size
  • Print requirements with number of colours and print position
  • Delivery time
  • We’ll process your order with delivery schedule are entered, confirm production and delivery schedule.
  • We need to know about any special requirements for customising your order with special shipping and special decoration requirements.

Upload or e-mail your artwork

  • We require a vector EPS, AI or PDF files of your logo to commence most orders and these can be e-mailed directly to sales@vap.com.au.
  • We can supply artwork specification data sheet.
  • We can also send an artwork template layout which shows all the details of the promotional item you wish to order including print area.

Our Response

  • We will supply an order status within 24 hours of placing the order.
  • We’ll advise you of the delivery time and production after artwork approval form is signed.
  • We’ll up load your order shipping details and with delivery address to the system

Freight Cost

  • The delivery cost depends on the destination, thy weighs, size of the goods.
  • Local freight additional – depends on split delivery locations and any special requirements.

Terms

  • 30% deposit on approval of a pre-production sample and balance COD.
  • A 30-day trading account is granted after a written application is completed and confirmed in writing.

Design Changes

  • Design changes and text edits to your items up until we start printing your items.
  • If you need to change quantity, delivery time, layout or any details please let us know up until the time that the artwork approval form has been signed.
  • Any instructions to be in writing. We do not accept verbal purchase orders or instructions.
    Artwork Approval
  • Once your artwork has been received we will provide a template design for your approval.
  • The layout will show the promotional product in a line format with the measurements of the print area available.

Our Delivery Notification

  • We’ll supply proof of delivery as scanned copy of the signature of person receiving the goods.
  • We will provide delivery details such as Time /date/Location/Number of parcels
  • Order status and tracking as up-to-date information.
  • Click on My Account. (If you are not signed in already, you will be prompted to do so.)
  • Click on View Order History in the “Account Tools” section.
  • Getting your order to you in the time we promised is our priority.
  • If it’s past the deliver by date and you have not received it, please contact us right away and we’ll do our very best to make it right.

Delivery Times and Options

  1. Less 3-5 days rush orders
  2. 2-3 weeks local production
  3. 3-4 weeks Express Custom Airfreight
  4. 10-12 weeks Overseas production via sea freight
  • As specified on individual price list pages. However, in the unlikely event of goods being out of stock or your delivery date not being able to be met, we will contact you to advise best delivery date.
  • Orders for custom made overseas cannot be cancelled due to delays caused by external effects, i.e. shipping, customs, delays or strikes.

Completion of your order

  • Please contact us and we’ll do everything possible to get your order with any additional documentation you may require such as proof of delivery, Australian customs information or any other information you may require.

Pre-Production Samples

  • The cost of pre-production samples will be confirmed and if the order proceeds as planned no samples payable.
  • Additional pre-production samples and changes at cost

Cancellation of the order

  • Once the artwork approval has been cancelation fees will apply
  • If the goods have not been decorated, we will need goods returned to our warehouse in the original condition.
  • 50% of the total invoice value applies if the client cancels order after cancellation.
  • A cancellation fee applies when artwork approval is signed and regardless of the production of a pre-production sample.
  • 100% of the invoice value applies if a pre-production sample is approved and signed. Once the order has been commenced and signed the order cannot be cancelled if Value Added Promotions produces the goods within the standard delivery time.

Credits / Claims / Returns –

  • In the unlikely event of a claim, only written claims within 7 days of invoice date will be considered. Returned goods will not be accepted unless we have acknowledged your claim in writing and advised you to return goods. Goods must be returned before credit is issued.

Invoice

  • Our invoice will be provided well in advance of the delivery time to ensure there are no delays
  • Our customers send an e-mail receipt of payment or EFT details
  • To print a copy of your receipt for your records

Packaging Information

  • We supply packaging slip information
  • Number of cartons
  • Contents of the carton
  • Size and weight of boxes

What methods of payment do you accept?

  • Most major credit cards by e-mail or over the phone. Are subject to 2% additional credit card surcharge for Master card and Visa card
  • EFT (Electronic funds transfer)
  • 30-day account after credit application submitted.
  • A Goods and Services (GST) invoice is provided to you via email after your order has been placed.